Privacy Policy

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1. Who We Are

This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are based in Australia and provide educational courses and related services.

Our contact details are:

Expelcartilageea
1/204 Myers St, Geelong VIC 3220, Australia
Email: callback@expelcartilageea.world
Phone: +61 401 130 007
Website: https://expelcartilageea.world

If you are located in the European Economic Area, we also process personal data in line with the General Data Protection Regulation (GDPR) where it applies to our activities.

2. Information We Collect

We may collect the following categories of personal data:

• Identity and contact details: name, email address, phone number (if provided), and message content submitted through our contact form or enrollment inquiries.
• Transaction and account information: course selections, enrollment dates, payment-related references, and support correspondence where you purchase or access paid courses.
• Usage data: pages visited, time spent on pages, browser type, device information, IP address, and referring URLs collected through analytics technologies (only with your consent where required).
• Cookie and preference data: cookie consent choices and similar settings stored via cookies and localStorage. See our Cookie Policy for details.
• Sensitive information: we do not ask you to provide health information through our website. Please do not include medical or other sensitive details in contact messages unless necessary, and only with your informed consent.

Where lawful and reasonable, we collect personal information directly from you. If we receive information from a third party (for example, a payment processor), we take reasonable steps to ensure you are aware of this collection.

3. Why We Collect and Use Personal Information

We collect, hold, use, and disclose personal information only where reasonably necessary for our functions and activities, including:

• Responding to inquiries: to reply to messages and provide customer support.
• Course enrollment and delivery: to process enrollments, provide access to educational materials, and manage your learning account.
• Website functionality and security: to operate, maintain, and protect our website and services.
• Analytics and improvement: to understand how visitors use our site and improve our educational content (with consent where required).
• Direct marketing: to send course updates or educational offers where you have consented or where permitted under the Spam Act 2003 (Cth), including providing a functional unsubscribe facility in each commercial electronic message.
• Legal compliance: to meet obligations under Australian law, respond to lawful requests, and resolve disputes.

If you do not provide information we reasonably require, we may be unable to respond to your inquiry, enroll you in a course, or provide certain services.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described above:

• Contact form submissions: retained for up to 12 months after your last interaction, unless a longer period is required by law or for dispute resolution.
• Enrollment and transaction records: retained for up to 7 years where required for tax, accounting, or consumer law purposes.
• Analytics data: retained for up to 26 months in aggregated or de-identified form where possible.
• Cookie consent preferences: stored in your browser localStorage until cleared by you.

5. Disclosure of Personal Information

We may disclose personal information to:

• service providers who assist us with hosting, analytics, payment processing, email delivery, and IT support, subject to confidentiality and privacy obligations;
• professional advisers where reasonably necessary (for example, legal or accounting advisers);
• regulators, courts, or law enforcement where required or authorised by law.

We do not sell your personal information.

6. Overseas Disclosure

Some service providers may store or process personal information outside Australia (for example, in the United States or European Union). Before disclosing personal information overseas, we take reasonable steps to ensure recipients handle information in accordance with the APPs, including through contractual safeguards where appropriate. By using our website and services, you acknowledge that overseas disclosure may occur for these operational purposes.

7. Your Rights (Australia)

Under the Privacy Act 1988 (Cth), you may:

• Request access to the personal information we hold about you (APP 12).
• Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13).
• Make a privacy complaint to us if you believe we have interfered with your privacy.
• Opt out of direct marketing at any time using the unsubscribe link in our messages or by contacting us.
• Withdraw consent where processing is based on consent, without affecting prior lawful processing.

We will respond to access and correction requests within a reasonable period, and generally within 30 days. We may need to verify your identity before releasing information. In some circumstances we may refuse access or correction where permitted by law; if so, we will explain our reasons.

If you are in the EEA, you may also have additional GDPR rights (including erasure, restriction, portability, and objection). Contact us to exercise those rights.

To make a request, contact us at callback@expelcartilageea.world.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• HTTPS encryption for all data transmitted between your browser and our website.
• Secure storage systems with access controls.
• Regular review and updates of security practices.
• Minimization of data collection to only what is necessary.

9. Third-Party Services

We may use third-party services that process personal information on our behalf, including web hosting providers, analytics platforms, and payment processors. We take reasonable steps to ensure these providers handle personal information in line with the APPs and only for authorised purposes. Third-party sites linked from our website have their own privacy policies.

10. Notifiable Data Breaches

If we become aware of an eligible data breach under the Notifiable Data Breaches (NDB) scheme that is likely to result in serious harm, we will assess the incident promptly and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Privacy Act 1988 (Cth).

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without parental or guardian consent. If you believe a child has provided us with personal information, please contact us immediately and we will take reasonable steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact and Complaints

If you have questions about this policy or wish to make a privacy complaint, please contact us first so we can try to resolve your concern:

Email: callback@expelcartilageea.world
Phone: +61 401 130 007
Address: 1/204 Myers St, Geelong VIC 3220, Australia

We will acknowledge complaints within a reasonable time and aim to respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

If you are located in the EEA, you may also lodge a complaint with your local data protection authority.